Privacy Policy
1. Introduction: Our Commitment to Your Privacy
At Krish Trip (“we,” “us,” or “our”), safeguarding your personal data is foundational to our mission. This Privacy Policy details how we collect, use, disclose, and protect your information when you use our services (website, bookings, customer support). By accessing krishtrip.com or providing data to us, you consent to these practices.
Key Principles We Uphold:
- Transparency: No hidden data usage.
- Minimization: Collect only essential data.
- Security: Bank-grade encryption & access controls.
- Control: You decide how your data is used.
2. Information We Collect
2.1. Directly Provided Data
- Identity & Contact: Full name, email, phone, address, passport copies (for visas).
- Travel Details: Dates, destinations, accommodation preferences, meal requirements (e.g., vegetarian, allergies).
- Payment Information: Card details (encrypted), UPI IDs, billing addresses.
- Communications: Chat logs, emails, call recordings (for quality assurance).
2.2. Automatically Collected Data
- Device & Usage: IP address, browser type, pages visited, session duration.
- Cookies & Tracking: Session cookies (login persistence), analytics cookies (Google Analytics), preference cookies (language/currency).
- Location Data: Approximate location via IP for destination-relevant offers.
2.3. Data from Third Parties
- Partners: Airlines (PNR data), hotels (booking confirmations), payment gateways (transaction status).
- Social Media: Profile data if you interact with our social accounts.
3. How We Use Your Information
Purpose | Data Used | Legal Basis |
Booking Processing | Identity, payment, travel details | Contract Fulfillment |
Customized Itineraries | Preferences, past bookings | Legitimate Interest |
Account Management | Email, password, contact info | Consent |
Marketing (opt-in only) | Email, travel interests | Consent |
Fraud Prevention | IP, device data, payment history | Legal Obligation |
Service Improvement | Usage patterns, feedback | Legitimate Interest |
4. Data Sharing: Strictly Limited & Purpose-Driven
We never sell your data. Disclosures occur only as follows:
4.1. Essential Service Providers
Third Party | Data Shared | Purpose |
Hotels/Resorts | Name, dates, room preferences | Reservation fulfillment |
Transport Providers | Name, pickup location, itinerary | Vehicle allocation |
Payment Gateways (Razorpay) | Card number, billing address | Transaction processing |
Visa Assistance Agencies | Passport copies, application forms | Visa processing (if requested) |
4.2. Legal & Compliance Disclosures
- Government Authorities: Where required by law (e.g., tax audits, court orders).
- Mergers/Acquisitions: If Krish Trip is acquired, data transfers under confidentiality.
4.3. Anonymous/Aggregated Data
- Shared with analytics partners (e.g., “70% of Kerala travelers prefer houseboats”).
5. International Data Transfers
- Scenario: Booking international trips (e.g., Maldives hotels).
- Storage Location: Indian servers (primary); encrypted backups in EU/US.
6. Data Retention: Clear & Time-Bound
Data Type | Retention Period | Reason |
Booking Records | 7 years post-travel | Tax/legal compliance |
Passport Copies | 90 days post-visa approval | Regulatory requirements |
Marketing Profiles | Until consent withdrawal | User preference management |
Inactive Accounts | 3 years of inactivity | System optimization |
7. Your Privacy Rights
You may:
- Access/Export: Request a copy of your data.
- Correct: Update inaccurate details (e.g., phone number).
- Delete: Erase non-essential data (“Right to Be Forgotten”).
- Restrict Processing: Limit usage (e.g., opt-out of marketing).
- Withdraw Consent: Unsubscribe from emails via footer links.
To Exercise Rights:
Email info@krishtrip.com with “Privacy Request” in the subject. We respond within 30 days.
8. Cookies & Tracking Technologies
Cookie Type | Purpose | How to Control |
Essential | Session management, payment security | Browser settings (may break functionality) |
Analytics | Traffic analysis, UX improvements | Opt-out via cookie banner |
Advertising | Retargeting (only with consent) | AdChoices/consent management platforms |
Third-Party Tools:
- Google Analytics (anonymized IPs)
- Meta Pixel (opt-in only for ad campaigns)
9. Children’s Privacy
- We do not target users under 13.
- Child data (e.g., family bookings) is processed only with parental consent.
- Parents may request deletion of minors’ data via info@krishtrip.com.
10. Special Scenarios
- Group Bookings: Organizer confirms consent for group members’ data sharing.
- Sensitive Data: Health/dietary info stored separately with higher encryption.
- Testimonials: Published only with written consent; editable on request.